Refund Policy

At Shravani Overseas Private Limited, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a refund under the terms outlined below.

Eligibility for Refunds

• Refund requests must be made within 7 days of receiving your product.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (such as an order confirmation or receipt) is required to process the refund.

Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Perishable goods, customized products, or digital downloads.
• Products that are damaged or missing parts for reasons not due to our error.

How to Request a Refund

1. Contact us at shravnioverseas@gmail.com within 7 days of receiving your order.
2. Provide your order details, a description of the issue, and any relevant photos (if applicable).
3. Our customer service team will review your request and guide you through the next steps.

Processing Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

Contact Us

If you have any questions or need assistance with the refund process, please contact our customer support team at shravnioverseas@gmail.com.